Terms & conditions

Bookings are made with GreenHart Holiday Rentals, which manages the letting of privately-owned units inside GreenHart Village Estate, Palm Beach, KwaZulu-Natal. Each unit is owned by a private individual; we act as the letting agent.

You must be 18 or older and have an account with us. Because the estate operates controlled access, we require the full name, ID or passport number, phone number and home address of the person making the booking before it can be completed.

A booking is only confirmed once the deposit (or the full amount, where applicable) has been received and we have sent you a confirmation email. Selecting dates alone does not secure them.

• A deposit — normally 50% of the total — is payable at the time of booking to confirm your dates.
• The balance is due by the date shown on your confirmation, normally 30 days before arrival. We will email you a reminder and a payment link.
• If your arrival is already within the balance window when you book, the full amount is payable immediately.
• Payments are processed by PayFast. We do not see or store your card details.
• If the balance is not paid by the due date we will contact you. Persistent non-payment may result in the booking being cancelled and the dates released.

Tell us as early as you can — the more notice we have, the more we can usually do. The schedule below applies from the date we receive your cancellation in writing, and the version in force when you booked is recorded against your booking and shown on your confirmation.

Percentages are of the total price of the stay, including the cleaning fee. Where the refund due is less than what you have already paid, we keep only the difference; where it is more, you owe us nothing further.

• ·If we manage to re-let the dates you cancel, we refund what we recover, less costs already incurred — even where the schedule above would have given you nothing.
• ·If we cancel your booking, for any reason, you are refunded in full or offered an equivalent unit on the estate, whichever you prefer.
• ·Where a booking is cancelled because the guest it was made for has died or been hospitalised, no cancellation charge applies at all and everything paid is refunded. This is your right under section 17(5) of the Consumer Protection Act, not a concession.
• ·Refunds are made to the card or account the payment came from, within 10 working days of us agreeing the amount.

To change dates rather than cancel, ask us. Where the new dates are free and at the same rate we will simply move the booking at no charge; where they cost more, the difference is payable.

Check-in and check-out times are shown on each unit's page and on your confirmation. Please respect them: back-to-back bookings are common, and a late departure directly affects the next guest.

The number of guests may not exceed the number stated on your booking. The estate register must reflect everyone staying in the unit.

Each unit's house rules form part of these terms and are shown on its page. In addition, GreenHart Village Estate has its own rules covering access, noise, speed limits and the use of shared facilities. Serious or repeated breaches may result in you being asked to leave without a refund.

Right of admission is reserved. We and GreenHart Village Estate may decline a booking, or refuse or withdraw access to the estate and the unit, at our discretion.

In practice we would only do so on reasonable grounds, such as:

• the details given at booking are incomplete, inaccurate or cannot be verified — the estate access register requires accurate guest details;
• more people arrive than the booking allows, or people not named on the booking attempt to stay;
• conduct that endangers, harasses or unreasonably disturbs other guests, residents or staff;
• a serious or repeated breach of the house or estate rules;
• damage to the unit or estate property, or a refusal to accept responsibility for it;
• amounts due for the stay remain unpaid.

We will not refuse admission on any ground prohibited by the Constitution, the Promotion of Equality and Prevention of Unfair Discrimination Act, or the Consumer Protection Act. Reserving the right of admission is about conduct and compliance, not about who somebody is.

If we decline a booking before arrival, anything you have paid is refunded in full. If access is withdrawn during a stay because of conduct or a breach of the rules, no refund is due for the remaining nights.

Please treat the unit as you would your own home. You are responsible for damage caused by you or your party beyond fair wear and tear, and we may recover the cost of repair or replacement. Tell us about accidental damage rather than leaving us to find it — we are reasonable about honest accidents.

Units are let for holiday use. Your possessions and vehicles are your own responsibility. Neither we nor the unit owner accept liability for loss, theft, injury or damage except where caused by our negligence. Nothing in these terms limits your rights under the Consumer Protection Act.

Shared estate facilities — the pool and the beach paths — are used at your own risk. Children must be supervised at the pool and on the beach at all times.

High Rock Pub & Grill, the superette and the laundromat are independent businesses that rent their premises from GreenHart. They are not operated by us, we have no control over their trading hours, prices or service, and we accept no liability arising from them. Your booking is for the unit; it is not conditional on any of those businesses trading during your stay.

We describe each unit as accurately as we can. Some photographs used on this site show the estate and the surrounding area rather than the interior of a specific unit; these are labelled as such. If anything is materially different from its description on arrival, tell us immediately so we can put it right.

These terms are governed by the law of the Republic of South Africa.

Questions? Email bookings@greenhart.co.za.